Mobile / Casino
At ku9189, we collect only the information needed to run your account, process transactions through Rocket and Upay, and keep your session secure across devices. This policy explains what we collect, why we collect it, and what you can do about it — access to the platform depends on your local law and eligible regions.
When you create an account with us, we collect the details you submit during registration: your name, contact address, and the payment method you choose — which may include Rocket or Upay. We also collect session data generated while you browse the lobby, switch between devices, or load a game from any of our studio catalogues. This session data includes your device type, browser version and connection identifiers, none of which are shared with third parties for their own marketing purposes. We store account and transaction records for as long as your account remains active and for a period after closure as required by applicable rules in the jurisdictions where we operate. You can request a summary of the personal data we hold at any time by contacting our support team through the published routes on this site. Data collected during a Rocket or Upay transaction is processed in line with those payment providers' own policies. We do not store full payment credentials on our servers. Any questions about a specific transaction record can be raised through your account wallet history or by contacting support directly.
This policy governs information ku9189 collects directly. It does not govern how third-party services — including payment providers or studio software — handle data on their own platforms. Understanding the boundary helps you know who to contact when a question arises.
Registration details, login credentials and account preferences you submit directly to ku9189 fall fully within this policy. We hold and manage these records and you can request review or correction at any time through your account settings.
When you add funds or withdraw through Rocket or Upay, the transaction passes through those providers' own systems. We receive a confirmation reference only; full payment credentials are governed by those providers' separate privacy terms.
Pages you visit, games you open and time spent in the lobby are logged by us for account security and session continuity. This data stays internal and is not sold. It helps us keep your session consistent whether you switch from mobile to desktop.
Games delivered by studios in our catalogue run inside their own software environments. Those studios may collect performance or error data under their own policies. ku9189 does not control that data collection and recommends you review each studio's published terms.
You have clear, actionable rights over the personal data we hold. The most direct route is your account settings page, where you can review the contact details and preferences currently on record and submit a correction request using the form provided there. If the change you need goes beyond what the self-service form covers — for example, a request to delete historical data or clarify what records we retain after account closure — our support team handles those requests through the published contact routes on this site. We do not charge for data review or correction requests. Response times depend on the complexity of the request, and we will acknowledge receipt before providing a full reply. If you believe information we hold is inaccurate or has been processed in a way that does not match this policy, raising it directly with support is the correct first step. Access to these rights may depend on your local law and the eligible regions in which the platform operates.
Open your account settings to see the contact details, preferences and linked payment methods currently on file. If anything looks incorrect, the correction form is available on the same page without needing to contact support first.
Submit a correction through account settings for straightforward changes such as contact address or communication preferences. For changes that affect identity verification records, our support team will walk you through the required steps.
If you want to know what specific data we hold, how long we keep it after account closure, or how a particular piece was collected, send that question to us through the support route published on this site and we will respond in writing.
For any matter that goes beyond account settings — including data deletion requests or questions about Rocket and Upay transaction records — use the privacy contact route listed in the support section below. We acknowledge every request before replying in full.
If you have a question that this policy does not answer clearly, or if you want to exercise any of the rights described above, the following contact routes are available. Use the channel that suits your query best — all privacy-related requests receive a written response.
Open the live chat widget from any page while signed in. State that your query relates to this privacy policy so the team can route it correctly. This is the quickest way to ask about account data or a specific transaction record.
Send your privacy request to the support email address published on the Contact page of this site. Include your registered account identifier so we can locate the correct records. Written requests by email receive a written response.
The Help Centre linked from your account dashboard covers the most common data and privacy questions. If the article there does not resolve your query, each help article includes a direct path to submit a support ticket from the same screen.
We apply access controls and encryption to the account data we store. Session cookies keep your lobby state consistent when you move from a mobile browser to a desktop without logging in again — you can clear these at any time through your browser settings, though doing so will end your active session.
We use session and preference cookies to maintain your lobby state and remember display settings. These cookies are not used to build advertising profiles. You can clear or block them in your browser; the platform will still function, but you will need to log in again each time.
Account records are kept while your account is active. After closure, we retain only the records required by applicable rules in the regions where the platform operates. You can ask for confirmation of what is retained and for how long by contacting support in writing.
Transaction references from Rocket and Upay payments appear in your account wallet history. We do not store the full credentials behind those transactions on our systems. If a record in your wallet history appears incorrect, raise it with support and reference the transaction date and amount.
If we update this policy in a material way, we will post the revised version with a note on the page explaining what changed and when. Continuing to use your account after that update indicates you have read the revised terms. You can always request the previous version by contacting support.
These answers cover the questions most frequently sent to our support team about this policy. If your question is not here, use the support routes described above — we respond to all privacy queries in writing.
We collect the name, contact details and payment method information you submit at registration. If you link Rocket or Upay, we receive a payment reference but not your full credentials. We also log device and session identifiers to keep your account secure across devices.
Yes. Open your account settings to review the details currently on file, including contact information and linked payment methods. For a broader data summary — such as session logs or retention records — contact support in writing and we will provide it. Availability depends on your local law and eligible regions.
Use the correction form in your account settings for straightforward changes like contact address or communication preferences. If the correction involves identity verification records, contact support through live chat or email and the team will explain the required steps for your account type.
We do not sell your personal data. Transaction data passes to Rocket or Upay only to process the payment; we receive a confirmation reference in return. Studio software running in the lobby may collect performance data under its own policy — we do not control or receive that data.
We keep only the records required by applicable rules in the regions where the platform operates. After that retention period, records are deleted or anonymised. You can ask us in writing for confirmation of the exact period that applies to your account and local jurisdiction.
Contact support through live chat or the email address on our Contact page. State that your query is a privacy concern and include your account identifier. We acknowledge all privacy-related requests before providing a written reply, and we treat them separately from general account queries.